Delivery and Returns

Last updated: 06/09/2024

Free Express Shipping Upgrade

We are pleased to offer a Free Express Shipping Upgrade on all orders and subscriptions over $60, Australia-wide only. This means if your order or subscription total exceeds $60, you’ll automatically be upgraded to express shipping at no additional cost.

Australia-Wide Coverage

Please note that this offer applies exclusively to shipping within Australia. Orders and subscriptions to international addresses do not qualify for the Free Express Shipping Upgrade.

Subscription Orders

For our valued subscription customers, all subscription orders over $60 will also benefit from the Free Express Shipping Upgrade, ensuring that your products are delivered promptly each time your subscription renews.

Shipping Method

Our express shipping ensures faster delivery times compared to standard shipping. Once your order qualifies, we will handle the upgrade automatically, so no additional steps are needed from you.

Order Value Qualification

The $60 threshold is calculated after discounts and promotions are applied but before any taxes or shipping fees. If the final total meets or exceeds $60, you’ll qualify for the free express shipping upgrade.

For any questions or further details regarding our shipping policies, please contact our customer service team.

60-Day Money-Back Guarantee for First-Time Buyers

At Lifespan Supplements, we are dedicated to providing you with the highest quality supplements to support your health and well-being. We stand behind our products with confidence, and we want you to feel the same. That’s why we’re proud to offer a 60-Day Money-Back Guarantee on your first order.

How Our Guarantee Works

We believe that you should have the time to experience the full benefits of our supplements. If, for any reason, you are not completely satisfied with your purchase and are a first-time buyer, you can return the product to our Brisbane return facility within 60 days of receiving your order for a full refund plus return postage.

Important: Follow the Recommended Usage

For the best results, it’s crucial that you take the product as instructed by us or your health professional. Consistency is key when it comes to supplements, and following the recommended dosage and usage instructions will help ensure you experience the intended benefits.

Easy Steps to Get Your Refund

Try Our Products
Take your time to fully experience the benefits of our supplements. We recommend using the product consistently for at least 30 days to see the best results.
Contact Us
If you’re not satisfied, simply reach out to our customer service team within 60 days of your purchase. You can contact us via email at [email protected]. Please provide your order number and a brief explanation of why you are requesting a refund.
Return the Product
For first-time buyers, we may ask you to return the unused portion of the product to our Brisbane return facility. We’ll provide you with a prepaid shipping label to make the return process as easy as possible.
Receive Your Refund
Once we receive the returned product, we’ll process your refund. The refund will be credited back to your original payment method within 5-10 business days.

Our Commitment to You

Your satisfaction is our top priority. Our 60-Day Money-Back Guarantee is our way of ensuring that you can shop with confidence and peace of mind. We are here to support your journey to better health and are committed to providing products that help you achieve your wellness goals.

If you have any questions about our guarantee or need assistance with your order, please don’t hesitate to contact us. We’re here to help!

Terms of Shipping & Delivery

Shipping Rates

Shipping rates are charged based on a calculation of the weight and volume of your order, to your specified destination. This rate is shown as “Shipping Cost” in the Checkout.

Delivery

We will despatch the order within two working days. You will be able to view your order tracking number in the My Orders section of your account – this tracking number can be used for shipping status enquires. Delivery times will vary based on location.

Shipping within Australia is generally carried by Australia Post, though we may opt to use alternate service where necessary. Please ensure a valid address is supplied.

International Shipping

A courier service is used for international shipping. Your full name, phone number and email address are required, as well as a valid shipping address. You will be contacted by our courier service in regards to customs, duties and fees where applicable and necessary.

Customs regulations are often complex and vary greatly from country to country. Unfortunately, Lifespan Supplements cannot guarantee any package will be accepted by customs.

It is the customer’s responsibility to ensure any product ordered is not restricted in their country, and the customer is responsible for paying any customs or import taxes and fees charged by the relevant agency.

If your order was refused by customs and returned to Lifespan Supplements, you will be refunded the original amount of your purchase, minus the shipping fee and return fee once the product has been received back into our possession. The return fee is equal to the cost shipping.

Returns & Refunds

We do not accept returns unless required under Australian Consumer Law. Returns are only accepted if the order is cancelled prior to the product being shipped, in which case a cancellation confirmation will be sent via email

It is important to ensure you retain proof of purchase of purchasing products from our Site and the goods in question if you are looking at returning your goods.

All refund payments will be processed in Australian Dollars and Lifespan Supplements will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products.

Lifespan Supplements will not be liable to refund any fees or charges you incurred from your credit/debit card provider for your initial purchase.

To request a return or a refund, please email our team at [email protected] and ensure you include your order number which was emailed to you upon processing of your order.

Please note: All returns will take approximately 2-5 business days from date of delivery to us to be processed. We appreciate your patience!